How can we help?
Email hello@layagapp.com and a person on the Layag team will reply. The answers below cover the most common questions.
Manage or cancel Layag Pro
Layag Pro is billed by Apple or Google, so you manage it in your store account. In the app, go to Profile → App Settings → Subscription → Manage Subscription, or:
- iPhone or iPad: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.
- Android: Google Play → your profile icon → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.
Cancel at least 24 hours before the end of the current period to avoid the next renewal.
Restore purchases
New phone, or Pro not showing? Sign in with the same Layag account and the same Apple ID or Google account you paid with, then go to Profile → App Settings → Subscription → Restore Purchases.
Guides you've bought are tied to your Layag account and stay in Profile → My Guides permanently, with or without Pro.
Refunds
Apple and Google handle refunds for purchases made in their stores. Request one at reportaproblem.apple.com (iPhone) or from your Google Play order history (Android). If something went wrong with a guide you bought, email us as well so we can look into it.
Redeem a promo code
On a free account that hasn't redeemed a code before, go to Profile → App Settings → Redeem Code and enter the code exactly as you received it.
Delete your account
Go to Profile → App Settings → Password & Security → Delete account. Accounts that sign in with a password are asked for it to confirm.
You'll be signed out and lose access to your trips and data. Changed your mind? Email us and we can restore the account. To have your personal data erased as well, email us from the address on your account and we'll handle it as described in our Privacy Policy.
Live location and privacy
A live-location link from Travel SOS works only while your share is active: 15 minutes, 1 hour or 8 hours, or until you stop it. It can't be extended, and nobody can search for shares. Stop a share any time from the trip's Help & Support tab.
More in how Travel SOS works and our data-sharing page.
Report a guide
If a Marketplace guide is inaccurate, misleading, copied or inappropriate, email us with the guide's title and the creator's name. We review every report.